Trust Digest 115 (October 26, 2015)

Two-thirds of Germans still trust Volkswagen after emissions scandal

Polls shows 65% of respondents think the scandal has been exaggerated, and 63% expect it to be forgotten in a year.     
Key Words: Volkswagen, Car Industry, Polls, Germany, Scandal, Trust Repair 
Trust Issues
: Level of adjustment, risk tolerance, benevolent concern, situational security, predictability, integrity 
The Changing Rules of Trust in the Digital Age  

Since the industrial revolution, institutional trust – the confidence in the relationship between individuals and corporations or organizations – has been the norm.   
Key Words: Harvard Business Review, Article, Change in Trust, Digital Age
Trust Issues
: Level of Adjustment, benevolent concern, Capability, predictability and integrity, relative power   
The 13 richest countries where people have the least trust in their politicians

The World Economic Forum's recently-released Global Competitiveness Survey does not just look at the financial health and risks of countries around the world. 
Key Words
Trust in Politics, Public Trust, Global Competitiveness Survey 
Trust Issues: Predictability, Adjustment, Similarities, Risk Tolerance, Capability, Relative Power
The story of Social Business Trust

Two remarkable founders once had a brilliant idea that would give social enterprises access to the most sought after business knowledge. 
Key Words: Social Business Trust, Social Enterprises, Kaleidoscope Project   
Trust Issues
Honesty, Capability, Predictability, Similarity, Adjustment, Integrity  

23 signs nobody trusts you at work

Trust is like oxygen in the workplace: we need it to survive, says Lynn Taylor. 
Key Words: Trust in Workplace, Trust Decline, Trust Repair 
Trust Issues: Risk Tolerance, Security, Benevolent Concern, Conflict of Interests, Relative Power

5 business lessons from Mark Cuban 

Last week, billionaire investor Mark Cuban delivered the keynote speech at the Annual Growth Summit.
Key Words: Mark Cuban, Growth Summit, Leadership, Adjustment 
Trust Issues
: Adjustment, Benevolent Concern, Predictability, Empowerment   

Earn Trust to Earn Business

Since the Great Recession, consumer psychology has changed. 
Key Words: Building Trust, Relationship Marketing, Customer Experience, Value Creation 
Trust Issues: Adjustment, Similarity, Capability, Risk Tolerance, Predictability  

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